Remote Assistance

Remote Assistance is a service designed to provide quick and efficient troubleshooting for your Monogram appliances directly over the phone or through a video call. Our expert technicians can guide you through diagnosing issues, performing simple repairs, or maintaining your appliance, such as a Monogram refrigerator or oven. This service aims to resolve your appliance issues without the need for an immediate in-person visit, saving you time and providing convenience.

Our Remote Assistance service is capable of addressing a wide range of common issues, including appliance setup, error codes, performance troubleshooting, maintenance advice, and guidance on minor repairs that don’t require specialized tools or safety risks. However, complex mechanical or electrical repairs will require an in-person service appointment.

For a successful Remote Assistance session, you’ll need a smartphone, tablet, or computer with a camera and internet access. This allows our technician to visually inspect your appliance and guide you through troubleshooting steps. Before your session, please ensure your device is charged and that you have a stable internet connection.

Scheduling a Remote Assistance session is straightforward. Visit the GE Monogram Appliance Repair website and navigate to the Remote Assistance page, or directly contact our customer service. We offer sessions at various times to suit your schedule. The fee for a Remote Assistance session is $30 for the first 15 minutes, a duration that typically suffices to solve the problem. Should more time be needed, the cost is $2 for each additional 2 minutes. Our pricing is designed to offer both value and convenience, ensuring you receive the assistance you need without unnecessary expense.