Remote Assistance
Finding a reliable appliance repair company is difficult nowadays.
Are you looking for a HVAC Repair? Call us
Plumbing
We understand that emergencies can happen at any moment.
Appliance Repair
We understand that emergencies can happen at any moment.
Heating & Air Conditioning
We understand that emergencies can happen at any moment.
&
Flooring
Air Duct Cleaning … and more!
How it works
Choose the right time
At the appointed time, contact our technician using the link that will come to your email
The technician will diagnose the problem and determine the next steps to solve your problem.
&
Flooring
Air Duct Cleaning
… and more!
How it works
Choose the right time
At the appointed time, contact our technician using the link that will come to your email
The technician will diagnose the problem and determine the next steps to solve your problem.
$30
For the first 15 minutes
Usually enough to solve the problem
Usually enough to solve the problem
$2
For each next 2 minutes
Ready to dive in?
Fridge Repair
Virtual repair assistance of fridge for temperature not cooling, strange noises, ice maker not working and more
Washer Repair
Virtual repair assistance for leaks, improper draining, machine not turning on and more
Dishwasher Repair
Virtual repair assistance for not cleaning dishes, improper draining, leaks and more
Dryer Repair
Virtual repair assistance for unit temperature heating up too much, making loud noises, not running and more
You can fix a lot without a home visit
We solve these issues remotely
in 89% of cases!
Here are some common issues our remote assistance can handle:
Dishwasher not draining
Fridge is leaking
Washing machine doesn't start a cycle
Dryer takes a long time to dry the clothes
Oven doesn't get to temperature
Frost/snow build up inside the fridge
Testimonials
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Frequently Asked Questions
Remote Assistance is a service designed to provide quick and efficient troubleshooting for your Monogram appliances directly over the phone or through a video call. Our expert technicians can guide you through diagnosing issues, performing simple repairs, or maintaining your appliance, such as a Monogram refrigerator or oven. This service aims to resolve your appliance issues without the need for an immediate in-person visit, saving you time and providing convenience.
Our Remote Assistance service is capable of addressing a wide range of common issues, including appliance setup, error codes, performance troubleshooting, maintenance advice, and guidance on minor repairs that don’t require specialized tools or safety risks. However, complex mechanical or electrical repairs will require an in-person service appointment.
For a successful Remote Assistance session, you’ll need a smartphone, tablet, or computer with a camera and internet access. This allows our technician to visually inspect your appliance and guide you through troubleshooting steps. Before your session, please ensure your device is charged and that you have a stable internet connection.
Scheduling a Remote Assistance session is straightforward. Visit the GE Monogram Appliance Repair website and navigate to the Remote Assistance page, or directly contact our customer service. We offer sessions at various times to suit your schedule. The fee for a Remote Assistance session is $30 for the first 15 minutes, a duration that typically suffices to solve the problem. Should more time be needed, the cost is $2 for each additional 2 minutes. Our pricing is designed to offer both value and convenience, ensuring you receive the assistance you need without unnecessary expense.